Refund & Cancellation Policy
This policy applies to paid access to the @cherga_hunter_bot passport-appointment
notification tool, operated by PREMIUM SOFT VENTURES.
1. What you are paying for
A 7-day monitoring session for up to 3 chosen cities — a notification service, not a booking or any guaranteed outcome. Slot availability is controlled entirely by the passport service and is outside our control (see the Terms).
2. Right of withdrawal and immediate performance
As an EU consumer you generally have a 14-day right of withdrawal for distance purchases. However, this is a digital service that begins immediately. By paying and asking us to start monitoring, you expressly request that performance begin at once and you acknowledge that you lose your right of withdrawal once the session has started. This is the same consent captured when you accept these terms in the bot.
3. When you are entitled to a refund
- Access never delivered: if you paid but we did not open your session (e.g. a technical failure on our side, or your payment was confirmed but access was not granted), you get a full refund or, at your choice, we open the session you paid for.
- Duplicate/erroneous payment: if you paid twice for the same session or paid in obvious error, contact us and we will refund the surplus in good faith.
4. When refunds do not apply
Once your session has started, the service has been delivered. We therefore do not refund because:
- no slot appeared during your session (availability is outside our control — we sell monitoring, not a slot);
- you stopped early, did not act on an alert in time, or changed your mind;
- you could not complete a booking on the official site.
5. How to request a refund
Email support@premium-soft.ie from, or quoting, the
Telegram account used, with your payment reference code (the CH-… code shown at
checkout). We aim to respond within 14 days.
6. Your statutory rights
Nothing in this policy affects any mandatory consumer rights you may have under Irish or EU law.